What do we do with your Information?
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.)
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Ecwid
Customer support information
- Examples of Personal Information collected: name, email, phone number
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: this information may be shared with customer support software
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Ecwid to power our online store. You can read more about how Ecwid uses your Personal Information here: https://www.ecwid.com.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Cookie name(as seen in a browser) | What the cookie is used for |
| PSecwid__{store_id}__emailPSemail | Email entered on the shopping cart page |
| PSecwid__{store_id}__emailPSemail_expire | Email entered on the shopping cart page expiration date |
| PSecwid__document__referrerPSreferrer | HTTP referrer |
| PSecwid__document__referrerPSreferrer_expire | HTTP referrer expiration date |
| PSecwid__{store_id}PScart | Customer cart contents |
| PSecwid__{store_id}PScart_expire | Customer cart contents expiration date |
| PSecwid__{store_id}PScustomerid | Customer internal identifier |
| PSecwid__{store_id}PScustomerid_expire | Customer internal identifier expiration date |
| PSecwid__{store_id}PStoken | Customer Auth token |
| PSecwid__{store_id}PStoken_expire | Customer Auth token expiration date |
| PSecwid__{store_id}PSprofile | Data of authenticated customer |
| PSecwid__{store_id}PSprofile_expire | Data of authenticated customer expiration date |
| PSecwid__{store_id}PSfavorites | Products added to favorites |
| PSecwid__{store_id}PSfavorites_expire | Products added to favorites expiration date |
| PSecwid__{store_id}PStaxSettings | Store tax scheme |
| PSecwid__{store_id}PStaxSettings_expire | Store tax scheme expiration date |
| PSorder__result__{store_id}PSorderResult | Last placed order |
| PSecwid__shopping__cart__controller__storagePSlastPlace | Continue shopping URL |
| PSecwid__shopping__cart__controller__storagePSlastPlace_expire | Continue shopping URL expiration date |
| PSecwid__{store_id}__taxIdPStaxId | Tax ID entered at the checkout |
| PSecwid__{store_id}__taxIdPStaxId_expire | Tax ID entered at the checkout expiration date |
| ec-user-response | Flag that stores user consent for tracking on site. Used if GDPR cookie consent banner is enabled. |
| ec-user-response-issued-at | Date and time when user consent was issued. Used if GDPR cookie consent banner is enabled. |
| PSecwid__utm__storagePSutm__data | UTM cookies for merchant analytics |
| PSecwid__utm__storagePSutm__data_expire | UTM cookies for merchant analytics expiration date |
| __eca_s_id_ | Session for Ecwid analytics (restarted every 30 mins) |
| __eca_v_id_ | Identifier for Ecwid analytics |
| PSdispatcher__content__idsPS{product_id} | State for merchant custom tracking code for content |
| PSdispatcher__content__idsPS{product_id}_expire | Expiration time for PSdispatcher__content__ idsPS{product_id} |
| PSdispatcher__placed__ordersPS{order_id} | State for merchant custom tracking code for orders |
| PSdispatcher__placed__ordersPS{order_id}_expire | Expiration time for PSdispatcher__placed__ ordersPS{order_id} |
| PSec__custom__code__idPS{store_id} | Order IDs for merchant custom tracking code for orders |
| PSec__custom__code__idPS{store_id}_expire | Expiration time for PSec__custom__code__ idPS{store_id} |
| PSreloadTriggerPSreloadTrigger | State of reloading process after SSO failure |
| PSreloadTriggerPSreloadTrigger_expire | Expiration time for state of reloading process after SSO failure |
| PSecwid__agree__personal__data_usage__{store_id}PSallowUsePersonalData | Flag that stores user consent for tracking on site for legacy storefront(deprecated) |
| PSecwid__agree__personal__data_usage__{store_id}PSallowUsePersonalData_expire | Expiration time for flag that stores user consent for tracking on site for legacy storefront (deprecated) |
| PSecwid__facebookPSlastUserId | Facebook ID logged in by Ecwid |
| PSecwid__facebookPSlastUserId_expire | Expiration time for Facebook ID logged by in Ecwid |
| PSlast__historyPSts | Timestamp for history token |
| PSlast__historyPSts_expire | Expiration time for timestamp for history token |
| PSlast__historyPStoken | Token parameter for synchronization of iframe with a parent window |
| PSlast__historyPStoken_expire | Expiration time for history token |
| PSecwid__{store_id}__tax__informationPStax__information | Customer tax info |
| PSecwid__{store_id}__tax__informationPStax__information_expire | Expiration time for customer tax info |
Ecwid cookies are not shared with any third parties.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@outcastfoods.co.za or phone us at +27 061 217 8849
Last updated: 23/07/2023